Refund Policy
Refunds, Returns & Exchanges
Every LHV piece is produced specifically for you after your order is placed.
Because every piece is made intentionally for you, all sales are considered final.
Refunds
We do not offer refunds for:
• Incorrect size selected at checkout
• Change of mind or personal preference
• Buyer's remorse
Please review product descriptions, measurements, and sizing information carefully before placing your order.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges once an order has been placed.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact customerservice@wearlhv.com within 30 days of delivery with:
• Your order number
• A brief description of the issue
• Clear photos showing the problem
We review every claim individually. Items verified as damaged, defective, or incorrectly fulfilled may qualify for a replacement.
Claims submitted more than 30 days after delivery cannot be processed.
Incorrect Addresses & Returned Packages
Please verify your shipping address carefully before completing your purchase.
If a package is returned due to an incorrect address provided at checkout or because it was unclaimed by the recipient, additional shipping charges may apply before the order can be reshipped.
Questions?
If you have questions about an order, email customerservice@wearlhv.com and we'll be happy to help.