Refund policy
LHV Apparel Return & Refund Policy
Each LHV Apparel piece is made to order — produced specifically for you after your order is placed. Because of this, we do not accept returns or exchanges for incorrect sizing, change of mind, personal preference, or buyer's remorse.
Please review product descriptions and sizing information carefully before ordering.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact customerservice@wearlhv.com within 30 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Each claim is reviewed individually. If the issue is verified, we’ll provide a replacement when available. If a replacement isn’t available, we’ll issue a refund instead.
Do not send any item back unless LHV Apparel instructs you to do so.
This same process applies if you receive a different size from the size you ordered due to a fulfillment error. Contact us within the same 30-day window with the information above.
Shipping Delays & Lost Packages
Once an order has shipped, delivery is handled by the shipping carrier. LHV Apparel is not responsible for carrier delays, weather disruptions, service interruptions, or other transit delays outside our control.
If tracking shows a delay or no movement, contact the shipping carrier directly using the tracking information provided. The carrier will have the most current information regarding the shipment.
If a package appears to be lost in transit, contact customerservice@wearlhv.com. We’ll review the tracking and fulfillment records and follow up with next steps.
If tracking shows the package as delivered but it cannot be located, please check the delivery area, mailroom, household members, or neighbors and contact the carrier regarding the delivery. Packages marked delivered are not automatically considered lost in transit.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has shipped, we cannot guarantee that the delivery address can be changed or that the package can be redirected.
If a package is returned because of an incorrect or incomplete address, is unclaimed, or is otherwise undeliverable, additional shipping charges will apply before it can be reshipped.
Refunds
If a refund is approved, it will be issued to the original payment method.
Processing times after the refund is issued vary by bank or payment provider.
Shipping charges are generally not refundable. For an approved fulfillment or shipping error, LHV Apparel will determine whether related shipping charges are included in the resolution.
Order Changes & Cancellations
Once an order has entered production, it cannot be changed or cancelled.
Because production often begins shortly after an order is placed, contact us immediately at customerservice@wearlhv.com if you need to request a change. We’ll do what we can before production starts.
Questions?
Contact customerservice@wearlhv.com with your order number, and we’ll help sort it out.
